Pricing and renewal terms are dynamic and market-specific. Public security governance is documented, but product-level controls and real support outcomes still require independent validation.
Hosting products are generally refundable when cancelled within 30 days, subject to exclusions. Hostinger also states that customers must move website or server content before service termination; content left behind may be deleted and Hostinger will not transfer it to another provider.
Confidence 92/100 · reviewed 2026-07-14 · next 2026-08-14
Limitations: Refund eligibility varies by product, payment method and conduct. Exit responsibility remains with the customer; domain and other products have separate rules.
provider_legal
customer support channels
Hostinger documents account or Help Center live chat and an email/ticket channel, with email replies stated within one business day.
Confidence 84/100 · reviewed 2026-07-14 · next 2026-10-14
Limitations: The policy does not guarantee resolution time, phone support, or identical response quality across plans and markets.
provider_legal
information security governance
Hostinger states that its information-security management is aligned to ISO/IEC 27001:2022 requirements and based on risk assessment, confidentiality, integrity, availability, staff training and business-continuity principles.
Confidence 88/100 · reviewed 2026-07-14 · next 2026-10-14
Limitations: A public policy describes governance intent; it is not equivalent to independent verification of every product control or customer configuration.
provider_public
migration scope
Hostinger documents that website migration can include website files and databases, while email, cron jobs, DNS records, custom SSL configuration and FTP accounts may require separate handling.